Frequently Asked Questions – Baggage Storage & Luggage Services in London
TransBaggage’s FAQ section answers common questions about baggage storage in London, luggage transfer, and luggage delivery services. Find information about booking, pricing, safety, coverage areas, and how our service works.
I am flying today, can you collect my bags and meet me at the airport and where will I get my luggage?
Yes, we can collect your luggage, keep it secure, and store it for the day if you’re flying today. Our staff will meet you at the airport, and after your booking, you’ll receive instructions on where to reunite with your bags. Typically, your luggage arrives about 30 minutes before the scheduled time.
Which areas do you offer pick-up and delivery services?
We provide luggage collection, storage, and delivery throughout the UK, mainly focusing on London. Whether it’s a hotel, home, major landmarks, or airports, we can pick up and drop off your bags almost anywhere except at sea!
Where are your storage centers located?
Our storage facilities are strategically placed in key locations across UK. This ensures your luggage is always nearby, whether you need short-term or long-term storage options.
Is my luggage protected by insurance during storage?
Absolutely. Your bags are insured in the rare event of damage or loss, with coverage ranging from a minimum of $250 up to $1,000 per booking in the case of a total loss.
Is it possible to change my pick-up or drop-off location?
Yes, we are flexible. If your plans shift, you can update your pick-up or delivery location up to 60 minutes before the scheduled time (subject to terms and conditions).
Are there any size or weight rules for luggage?
We do follow baggage size and weight limits similar to airlines to ensure safe handling and efficient operations.
What is the minimum and maximum storage duration?
We offer both short-term (up to 14 days) and long-term storage options. Long-term plans start at 30 days, with custom rates for extended periods, and special daily rates apply for bookings over 90 days.
How does Transbaggage secure my bags, and who is responsible for their contents?
Your bags are sealed with tamper-proof tags and are not opened unless required by law. By placing an order, you accept responsibility for your baggage contents and agree to our terms and local regulations.
What is your cancellation policy?
We offer a flexible cancellation policy, allowing you to cancel up to 2 hours before your booking. For more details about refunds or exceptions, please contact our team.
How early should I make a booking?
For the best availability, we advise booking as far in advance as you can. However, we do our best to accommodate last-minute bookings whenever possible.